Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use Foodle's restaurant app platform.

1. Information We Collect

When you create an account or use our services, we may collect information such as your name, email address, phone number, and restaurant details. For restaurant partners, we also collect business license information and banking details for payment processing.

We automatically collect information about how you use our platform, including your interactions with restaurant apps, ordering patterns, and device information. This helps us improve our services and provide better recommendations.

With your permission, we collect location data to provide delivery services, find nearby restaurants, and improve our mapping features. You can control location sharing through your device settings.

2. How We Use Your Information

  • Provide and improve our restaurant app and ordering platform services.
  • Process inquiries, demos, and support requests from restaurant operators and guests.
  • Enable direct ordering, loyalty features, and account-level personalisation where applicable.
  • Communicate operational updates, service notices, and important account information.
  • Protect the platform, prevent fraud, and detect misuse or security issues.
  • Meet legal obligations, resolve disputes, and respond to lawful requests.
  • Understand product usage patterns so we can improve performance and clarity.

3. How We Share Your Information

We only share your information in the following circumstances:

We may share information with trusted third-party service providers who help us operate our platform, including payment processors, delivery partners, and technology providers. These partners are contractually required to protect your information.

We may disclose information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Foodle, our users, or others.

4. Data Security

We implement comprehensive security measures to protect your personal information, including encryption, secure data transmission, regular security audits, access controls, and employee training on data protection practices.

5. Your Rights and Choices

You have the right to access, update, or delete your personal information. You can also opt out of marketing communications, control location sharing, and request a copy of your data. Contact us to exercise these rights.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze usage patterns. You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

8. International Data Transfers

If you are located outside our primary operating region, your information may be transferred and processed internationally. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. When no longer needed, we securely delete or anonymize your information.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through our platform. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at privacy@foodle.ae or +971 554407372. You can also write to us at Finance Features Finder FZE, Entrance No. 2 - Ground Floor - Sheikh Mohammed Bin Zayed Rd, Sharjah, UAE.